Privacy Policy

The terms “We”, “Us”, “Our”, and “Company” individually and collectively refer to Hermademan, and the terms “You”, “Your”, and “Yourself” refer to the users of this website.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder, as amended. This document does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and Hermademan. By accessing or using our website www.hermademan.com, placing an order, or contacting us through phone, WhatsApp, or email, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

User Information

To place an order or contact us, users may be required to provide certain personal information including name, phone number, email address, delivery address, and order details.

This information is collected solely for the purpose of processing orders, managing deliveries, responding to enquiries, and providing customer support.

We do not collect sensitive personal data such as medical records, biometric information, financial passwords, or any information unrelated to food ordering or service delivery.

Use of Information

The information provided by users is used to confirm orders, communicate order status, coordinate deliveries, and improve our services.

We do not use your personal information for unsolicited marketing or share it for advertising purposes.

Payment Information

Payments made via UPI or other digital payment methods are processed through secure third-party payment platforms. Hermademan does not store your UPI PIN, card details, or banking credentials.

Customers may be requested to share payment screenshots through official communication channels for order verification purposes only.

Cookies

Our website may use basic cookies or similar technologies to improve user experience and understand website usage. These cookies do not collect personally identifiable information.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Links to Other Websites

Our website may contain links to third-party platforms such as payment gateways or messaging services. We are not responsible for the privacy practices or content of these external websites.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only in the following limited circumstances:

(a) When required by law, regulation, court order, or governmental authority.

(b) When necessary to complete an order, such as sharing delivery details with delivery personnel.

All such disclosures are made in good faith and only to the extent necessary.

Information Security

We take reasonable security measures to protect your personal information from unauthorised access, misuse, or disclosure.

While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

Hermademan reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately.

Our use of information will always be consistent with the policy under which the information was collected.

Grievance Redressal

If you have any complaints, concerns, or questions regarding this Privacy Policy or the handling of your information, you may contact us using the contact details provided on our website.